In short: every licence starts with a free 30-day trial, so you can confirm Jadarit works for you before paying anything. If you buy and change your mind, contact us within 14 days of purchase for a full refund.
1. Try before you buy
Jadarit is available as a fully functional 30-day trial with no card details required. We ask you to use it. Nearly every reason for a refund, such as unsuitable hardware, a missing feature, or a protocol that does not fit your workflow, is something the trial will reveal at no cost.
2. Refund window
You may request a full refund within 14 days of the date of purchase, for any reason. This applies to every paid licence, and to a first purchase as well as a renewal you did not intend.
| Purchase | Refund window | Amount |
|---|---|---|
| Monthly licence | 14 days from payment | Full amount paid |
| Yearly licence | 14 days from payment | Full amount paid |
| Lifetime licence | 14 days from payment | Full amount paid |
| Monthly or yearly renewal | 14 days from the renewal payment | Full amount of that payment |
After the 14-day window, a monthly or yearly licence is not refundable for the period already begun, and a lifetime licence is not refundable. Renewal is always your choice, as described below.
3. How to request a refund
Email [email protected] from the address used to purchase, quoting your order reference. You do not need to give a reason. We aim to acknowledge within one working day and to approve or decline within five working days.
Approved refunds are returned to the original payment card. Your bank typically posts the credit within 5–14 working days; that final step is controlled by your card issuer, not by us. Where the original charge was converted into another currency, the refund is returned in the currency of the original transaction, and your issuer's exchange rate on the day of the refund may differ from the rate on the day of purchase.
4. Not renewing
Monthly and yearly licences are never charged automatically, so there is nothing to cancel. Each renewal is a payment you confirm yourself, from the one-click link in the reminder we email before your period ends, and every reminder has a link to stop further reminders. If you choose not to renew:
- nothing further is charged;
- your licence stays valid until the end of the period you have already paid for;
- nothing is deleted, since your installation, recordings, and configuration are yours and stay on your server.
When the paid period ends, an eight-day grace period follows, during which the software continues to run and shows a renewal notice. After that, streams already on air keep running and licensed features stop starting new work. Nothing is deleted at any point.
5. When we may decline a refund
We will decline a refund request only where:
- the request falls outside the 14-day window;
- the licence has been resold, shared, or redistributed in breach of the Terms of Service; or
- the request is one of a repeated pattern of purchase and refund by the same customer.
6. Statutory rights
Nothing here limits any right you have under applicable consumer protection law, including the Serbian Consumer Protection Act, or under the law of your own country of residence where that applies to you.
7. Contact
Filip Veselinović PR Ostale Usluge Informacione Tehnologije Loka,
Naselje Ostrvo 4a, 14000 Valjevo, Serbia
Email: [email protected] ·
Phone: +381 61 500 5253